Home Contact Us Advisers Pensions Retirement Investment Mortgages Elderly Persons Policy Offices Treating Customers Fairly Long Term Care Fees ~ Mortgage Broker Cambridge ~ Independent Financial Advice Huntingdon ~ Financial Adviser Peterborough ~ ~ Pensions Cambridge ~ Investments Huntingdon ~ Life Assurance Peterborough ~ Mortgage Advice ~ ISA ~ Residential and Nursing Home care fees advice The FSA have defined 6 consumer outcomes which explain what they want Treating Customers Fairly to achieve for consumers. These outcomes are as follows: Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly Outcome 3: Consumers are provided with clear, jargon-free information and are kept appropriately informed before, during and after the point of sale   Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard Outcome 6: Consumers do not face unreasonable post-sale pressure imposed by firms to change product, switch provider, submit a claim or make a complaint At AIA (Cambridge)Limited we believe in Treating our Customers Fairly Name & Registered Office: AIA (CAMBRIDGE) LTD 31 HIGHFIELD AVENUE CAMBRIDGE CB4 2AJ Company No. 05645586 Registered in England ~ Mortgage Broker Cambridge ~ Independent Financial Advice Huntingdon ~ Financial Adviser Peterborough ~ ~ Pensions Cambridge ~ Investments Huntingdon ~ Life Assurance Peterborough ~ Mortgage Advice ~ ISA Associated independent advisors, is a trading style of The Clarkson Hill Group Plc, Registered Office: Alexandra House, Alexandra Road, Wisbech, Cambridgeshire, PE13 1HQ. Tel: 01945 585721 Fax: 01945 464712 Registered in England number 4310108

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